Policy & Group Event Info
1 (800) 549-9869  |  Book Reservation

Cancellations & OTHER POLICIES

Read more about our updated cancellation policy due to COVID-19.

Cancellations must be made by 5 pm Pacific Standard Time two (2) days prior to scheduled arrival date. Group and wedding cancellation policies may vary. To cancel or change a reservation, click here or call us directly at 1 (800) 549-9869. Always obtain a cancellation number.

Note: If you made your reservation through a third-party website – including Hotel Santa Barbara’s website – you must cancel your reservation through that website and obtain their cancellation number. 

Modify or cancel an existing reservation booked through the Hotel Santa Barbara website

Cancellation Policy

Please notify Hotel Santa Barbara immediately of any changes or cancellations. Reservations not canceled by 5 pm local time two (2) days prior to scheduled arrival date will be subject to charges for one night’s stay on weeknights and a two night minimum stay on weekends. The credit card used to guarantee your reservation will be charged for the first night’s stay one day prior to arrival. An invalid credit card will cancel your reservation. Please note that the weekend rate will apply on certain weeknight holidays and special events. Group and wedding cancellation policies may vary.

Early Departures

The hotel charges for early departure.


At check-in, the credit card on file is authorized for room charges plus $150.00 for room incidentals. Some debit cards treat authorizations as charges. Please contact your bank with any questions.

Cash payment-incidentals

If you pay with cash, total room and tax for your entire stay, plus an additional $150.00 incidental deposit will be due at check-in. After you depart, the hotel will send you a refund check in the mail for your deposit less any incidental charges.

No Smoking

Hotel Santa Barbara is a non-smoking hotel. A $150 fee is charged if smoking occurs in guest room.

Check-in and check-out

Check-in begins at 4 pm
Check-out is at 12 pm noon

Corporate and Special Group Rates and Policies

Please call 1 (800) 549-9869 for midweek corporate and group rates. Hotel accepts up to 2 rooms per reservation without a Group Contract and Credit Card Authorization. The credit card used to confirm a reservation is used to guarantee all charges.


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